Reservation Associate

JOB OVERVIEW:

To process guest/agents room bookings request in line with standard guidelines. At The Oterra we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

DUTIES AND RESPONSIBILITIES:

  • Maintains a regular pattern of sales calls and ensures no calls are left unanswered when received through our Automatic Call Distribution system (ACD).
  • Record and process reservations made by phone/fax/email, website and GDS.
  • Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
  • Maintain knowledge of special rates/ offers/ promotions.
  • Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
  • Maintain high Signature test call scores.
  • Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies

QUALIFICATIONS AND REQUIREMENTS:

Should have undergone a diploma/degree in hotel management from a recognised institute. Hotel working experience will be an added advantage