Bartender

JOB OVERVIEW:

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

At The Oterra we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

DUTIES AND RESPONSIBILITIES:

  • Complete forecasts, plans, and productivity reports for management.
  • Greet and welcome all guests and take beverage orders in a prompt and professional manner
  • Be attentive to guest’s needs
  • Prepare beverages for service to guests and present according to established health and presentation standards
  • Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
  • Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
  • Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
  • Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
  • Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
  • Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
  • May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
  • May assist with other duties as assigned
  • Being passionate about people and service
  • Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
  • Ability to comply to local laws regarding food handling or serving of alcohol
  • Reading and writing abilities are used often when taking orders, completing paperwork, etc.
  • Basic math skills are frequently used when handling cash and credit
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays


QUALIFICATIONS AND REQUIREMENTS:
Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements